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How can Science Enterprises be contacted?
Contact us via the Web:
Send messages to: orders@ScienceEnterprises.com
We will respond as quickly as possible.
Contact us by sending mail to:
Science Enterprises LLC
11030 Evanston Ave. N
Seattle, WA 98133 U.S.A

Can I pick up my order at your warehouse?
  • We will ship your order directly to your address from one of our two warehouses.  Prepared microscope slides ship from our Seattle warehouse and the balance of the items ship from a warehouse in the Midwest.  Unfortunately, there are no options for customers to pick up product at any of these warehouses.

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Why do you have a minimum order amount?
  • We arrange to ship your order directly to your address from one of our warehouses.  These warehouses add an additional handling charge for shipping your orders for us (in addition to the UPS shipping charges). We do not add this charge onto your shipping costs. As a result of this, it would actually cost us more than you pay for us to fill any orders under our minimum. We apologize for any inconvenience that this may cause you. We offer thousands of products. Hopefully you can find enough items that you can use to meet our minimum.  
     

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When is my credit card charged for my order?

 

  • You are not charged for your order until arrangements have been made to have it shipped to you from one of our three warehouses. A receipt for your order will be e-mail to you.

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How long do orders take?
  • We process your order within 24 hours from when we receive your order.
  • One of our three warehouses will pack your order and give it to the package carrier (Usually UPS, anatomical products ship via FedEx) within three to five business days (weekends and holidays will add a few days since the package carriers only pick up on “business days”).
  • Once your packaged order is in the control of the package carrier, shipping time then varies with distance from the warehouse.  This usually is in the 2-4 day range.
  • If you wish more specific delivery times, please feel free to contact us at orders@ScienceEnterprises.com and we will be happy to give you more specific information.

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 Where do we ship to?
  • We can ship products anywhere in the United States. Please supply us with a street address for your delivery address. UPS and FedEx do not deliver to post office boxes.
  • At this current time we are not set up to ship to international addresses and therefore do not ship outside of the United States.

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How are shipping charges determined?
  • When you place any item in your shopping cart, you will see a box where you can enter the zip code of your delivery address. You can then click on the “Get Rates” button. The shipping cost will be displayed for shipping all the items in your shopping cart to that zip code.
  • The shipping rates are looked up in real time from the current package carrier's rate charts and are specifically determined by distance to your delivery address and the weight of your order.
  • If you have additional questions about shipping cost or if you want to make special arrangements for air shipments, please contact us at orders@ScienceEnterprises.com and we will be happy to give you more specific information.

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Do we ship orders by air?
  • If you need your order faster than the regular ground shipping process, we can make special air shipping arrangements. Air shipping rates are determined by weight, package size and by the distance to your delivery address. Air shipping is more costly than the regular ground rates and can be 3-5 times (or more) the ground rate depending on how quickly you need the order.
  • We need to speak to you to arrange details for all air shipments to insure we have complete information to be able to fill you order in the time frame you require. If you want to make special arrangements for air shipments, please contact us at orders@ScienceEnterprises.com or you can call (206) 363-0910 and speak to Doug Livingston and he will be happy to give you more specific information.

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My order arrived damaged what do I do?
    • We have your items packed with utmost care.
    • Please inspect your items when you receive them.
    • In the unlikely event that you discover that some damage has occurred during shipping, please save the packaging material (the package carrier may require this) and contact us immediately at: orders@ScienceEnterprises.com .

What is the return policy?

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.  Please follow these easy steps.

  1. The first step always is to contact us before returning any part of your order. We need to know what you are returning and the reason for the return so we can properly credit you for the return.
  2. We will reply with a message with instructions detailing the return number to insure your account is credited and the address you will need to return the items to. 
  3. Then simply ship your package in a prepaid, insured, traceable method following the instructions we provide you. 
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
 
Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
 
The original shipping and handling charges are not refundable. There also may be a restocking fee ranging from $5 to $10 for some orders. This restocking fee is a fee charged to us by one of our warehouses for all returned orders.
 
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

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Why can't I find an item that I saw on your site during an earlier visit?
  • We update our web site with new products and product information frequently.
  • We attempt to keep pricing and the quantity that we have in stock current and as accurate as possible.
  • When a product is out of stock, it will temporarily disappear from the display.
  • It will reappear when we again receive additional product in stock.
  • If you have any questions about availability of any item, please contact us at orders@ScienceEnterprises.com and we will be happy to give you more specific information.

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What is your Privacy Policy?
  • We respect your privacy.
  • Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
  • We ask only for the information we need to fulfill your order.
  • All transactions containing sensitive information (addresses, phone numbers, credit card information, etc.) are all handled by our secure servers to insure your information you give us is secure and confidential.

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